Effective Date: June 5, 2026
1. How can I contact Kbeatyfactory?
You can contact us using the details below:
Email: support@kbeatyfactory.com
Phone: +1 (307) 745-8775
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Business Address: 350 N MILLWARD ST APT 7, JACKSON, WY 83001, United States
Company EIN: 42-2323454
We aim to respond to all customer inquiries within 24–48 business hours.
2. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
The payment options shown at checkout are the final payment methods available for your order and may vary depending on your location, device, order details, and payment provider availability.
3. When will I be charged?
Payment is due when you place your order.
Depending on the payment provider, your payment may be charged immediately or first authorized and then captured shortly after your order is confirmed.
4. What currency do you use?
All prices on our website are displayed in U.S. Dollars (USD) unless otherwise stated.
Any applicable taxes, shipping fees, discounts, and other charges will be shown at checkout before you complete your purchase.
5. Where do you ship?
We currently ship within the United States.
At this time, we do not offer international shipping. If we are unable to ship to your address, you may be notified during checkout or after order review.
6. How much does shipping cost?
We offer free standard shipping within the United States.
Any available shipping options or order-related details will be shown at checkout before you place your order.
7. How long does order processing take?
Orders are typically processed within 1–2 business days after successful payment confirmation.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or public holidays are usually processed on the next business day.
8. What is your order cut-off time?
Our daily order cut-off time is 5:00 PM Mountain Time.
Orders placed after the cut-off time may begin processing on the next business day.
9. How long does delivery take?
Estimated standard delivery time is typically 5–10 business days after dispatch, depending on the delivery address, carrier service, order details, and carrier availability.
Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, address issues, or high order volume.
10. Will I receive tracking information?
Yes, where tracking is available, tracking details will be sent by email after your order has been dispatched.
Please allow a short time after dispatch for the tracking information to update.
11. What if I entered the wrong shipping address?
Please contact us as soon as possible at support@kbeatyfactory.com.
We will do our best to help, but we cannot guarantee address changes once an order has been processed or shipped. Customers are responsible for providing a complete and accurate shipping address at checkout.
12. What is your return policy?
Return requests must be submitted within 14 days of delivery, unless a longer period is required by applicable law or is expressly stated on the website.
Items must be unused, in their original condition, and returned according to our return instructions. Some items may not be eligible for return for hygiene, use, condition, or final-sale reasons where applicable.
13. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
We recommend using a trackable shipping service for your protection.
14. Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
15. When will I receive my refund?
Once we receive and inspect the returned item, we will notify you whether your refund is approved.
Approved refunds are issued to the original payment method. After approval, refunds are typically processed within 5–10 business days, although your bank, card issuer, or payment provider may take additional time to post the refund.
16. What should I do if I receive a damaged, defective, or wrong item?
Please contact us as soon as possible at support@kbeatyfactory.com.
Include your order number, a description of the issue, and clear photos of the item and packaging where available. We will review the issue and assist you with an appropriate solution.
17. Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like a different item, size, style, or variation, please contact us first. If eligible, you may return the original item under our Return & Refund Policy and place a new order separately.
18. Do you store full payment card details?
No. Payments are handled through secure third-party payment providers.
Kbeatyfactory does not directly store full payment card numbers, and we do not ask customers to send payment card details by email.
19. How can I get help with an order?
For help with an order, shipping update, return request, refund question, payment issue, or product inquiry, please email us at support@kbeatyfactory.com.
To help us assist you faster, please include your order number and the name used on the order.