Effective Date: June 5, 2026

At Kbeatyfactory, we want customers to understand our return and refund process before placing an order. This policy explains our return window, eligibility requirements, refund process, and how to contact us for return assistance.

1. Return Window

Return requests must be submitted within 14 days of delivery, unless a longer period is required by applicable law or is expressly stated on the website.

To be considered for a return, the item must meet the eligibility requirements listed below.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Include original packaging, tags, accessories, and manuals where applicable
  • Be clean, undamaged, and not altered
  • Be accompanied by proof of purchase, such as an order number, receipt, or confirmation email
  • Be returned according to the instructions provided by our customer support team

Items that do not meet these conditions may be refused or may not qualify for a full refund.

3. Non-Returnable Items

Returns or refunds may be refused for items that are not eligible, including where applicable:

  • Used, damaged, washed, opened, or altered items not caused by us
  • Items returned after the applicable return window
  • Personal care or hygiene-related items that have been opened, used, or are not suitable for resale
  • Makeup sponges, applicators, brushes, or beauty tools that show signs of use
  • Personalized, customized, or final sale items where clearly marked
  • Items missing original packaging, accessories, tags, or proof of purchase
  • Any other items clearly marked as non-returnable where permitted by law

This section does not limit any mandatory rights customers may have under applicable U.S. federal, state, or local laws.

4. How to Request a Return

To request a return, please email us at support@kbeatyfactory.com with the following details:

  • Your order number
  • The name used on the order
  • The item you want to return
  • The reason for the return
  • Photos, if the item is damaged, defective, or incorrect

If your return request is approved, we will provide return instructions. Please do not send any item back without authorization. Items returned without prior approval may not be accepted.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for your protection. We are not responsible for return packages that are lost, delayed, or damaged in transit.

We do not charge a restocking fee for approved returns.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, size, style, or variation, please contact us first. If eligible, you may return the original item under this policy and place a new order separately.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@kbeatyfactory.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging where available.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or another remedy depending on the situation and applicable law.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund is approved.

Approved refunds are issued to the original payment method used at checkout.

After approval, refunds are typically processed within 5–10 business days. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

Original shipping charges, if any, may not be refundable unless the return is due to our error, a defective item, or another reason required by applicable law.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@kbeatyfactory.com.

If the order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been processed or shipped, the return process will apply after delivery, subject to this policy.

10. Return Address

Please contact us before returning any item.

If your return is authorized, we will provide the correct return address and return instructions at that time. Do not send returns to our business address unless our support team specifically instructs you to do so.

11. Contact Information

If you have questions about returns, refunds, damaged items, or order cancellations, please contact us using the details below.

Company: Kbeatyfactory
Email: support@kbeatyfactory.com
Phone: +1 (307) 745-8775
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Business Address: 350 N MILLWARD ST APT 7, JACKSON, WY 83001, United States
Company EIN: 42-2323454

We aim to respond to all customer inquiries within 24–48 business hours.